Returns & Refund Policy

Returns are accepted within 30 days of receipt, subject to the conditions below. Return shipping costs are the responsibility of the customer. Approved returns must be sent to our central returns warehouse in Asia.

Returns

You may return your order within 30 days of receiving it if you are not satisfied with the items purchased, provided that all of the following conditions are met:

• The item includes all original parts and components and is returned with its original packaging where reasonably possible.

• Only normal handling is evident. Damage caused by careless, excessive or improper handling may make the item ineligible for return.

• Items for which hygiene is relevant must be clean and in suitable condition before a return is started.

• Any product defect or issue should be reported as soon as possible after receipt.

• Return shipping costs are paid by the customer.

• Once received, the return will be reviewed and processed within 7 working days.

We reserve the right to refuse returned items if there are indications that the product has been used, damaged, or returned in a condition that does not comply with this policy.

How to Return an Order

If your order meets the conditions above, please follow these steps:

1. Email us at info@noradublin.ie with the subject line: “Return Request”.

2. Please include the following:

   • Order number

   • Reason for the return

   • Photo of the product (if damaged or faulty)

   • Customer’s full name

   • Customer’s address

3. Wait for our reply. We will provide you with the correct return address.

4. Do not send the item back to the sender address shown on the parcel.

5. The customer is responsible for the cost of returning the item to our central returns warehouse in Asia.

Cancellation / Right of Withdrawal

You have the right to cancel your order within 14 days from the day on which you, or a third party appointed by you, receives the goods.

To exercise your right of cancellation, you must notify us by a clear written statement (for example, by email) that you wish to withdraw from the contract.

Because our ordering and fulfilment process is highly automated, orders are processed quickly after being placed. Therefore, we may not be able to stop or cancel an order once it has been dispatched.

If your order is already in transit, cancellation is no longer possible at that stage. In that case, you must wait until the goods are delivered and then request a return in accordance with this policy.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If the return is approved, your refund will be processed:

• Within 14 days

• Using the same payment method used for the original purchase

• For all payments received for the returned goods, excluding any non-refundable charges set out below

Non-Refundable Costs

The following are not refunded:

• Return shipping costs

• Any additional delivery costs resulting from your choice of a more expensive delivery method

• Any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods

All returns are sent to our central returns warehouse in Asia at the customer’s expense.

Contact

Nora Dublin

Email: info@noradublin.ie

Location: Dublin, Ireland